Frequently Asked Questions


Yes. All of our products are genuine and only sourced from Authorised Distributors.
Unfortunately, we only sell digital codes on our store that are only available in digital format sent to your email address.
Yes, you are required to purchase a new license for every computer that you own. Microsoft only allow keys to be used once per computer.
Yes, we provide free support with every purchase. If you have any problems feel free to ask us anything via the contact us page
License keys are sent to you within a few seconds after a successful purchase. You will receive an email with your license key and they will also be available on your account. Please check you junk/spam folder if you have not received your license, if you still did not receive your key please contact us.
Instructions are provided after a successful purchase on how to activate your license.
You will receive instructions on how to download and install your software after a successful purchase.
You will receive your digital code within a few seconds of a successful purchase.
If you have not received your license key, 3 thing may have happened:
  1. The Email may have been sent to your spam/junk folder. Please check and mark it as "Not Spam" to ensure that you receive all future orders correctly without issue.
  2. You provided the incorrect email address when placing the order. If this is the case, you will have to contact our support either on the contact us page or directly email us at support@softwaregurus.co.uk
  3. Our automatic delivery software may have had an error and not delivered the Email correctly. If this is the case you will have to contact our support either on on the contact us page or directly email us at support@softwaregurus.co.uk
For a 64-bit version of Windows you need a CPU that's capable of running a 64-bit version of Windows. The benefits of using a 64-bit operating system are most apparent when you have a large amount of random access memory (RAM) installed on your computer, typically 4 GB of RAM or more. In such cases, because a 64-bit operating system can handle large amounts of memory more efficiently than a 32-bit operating system, a 64-bit system can be more responsive when running several programs at the same time and switching between them frequently. 64-bit is the recommended version for Windows.