Frequently Asked Questions
Are your digital codes genuine?Adm1nYes. All of our products are genuine and only sourced from Authorised Distributors.
Can I get a physical copy?Adm1nUnfortunately, we only sell digital codes on our store that are only available in digital format sent to your email address.
Do I need a license for every computer?Adm1nYes, you are required to purchase a new license for every computer that you own. Microsoft only allow keys to be used once per computer.
Do you provide support?Adm1nYes, we provide free support with every purchase. If you have any problems feel free to ask us anything via the contact us page
How are my license keys delivered?Adm1nLicense keys are sent to you within a few seconds after a successful purchase. You will receive an email with your license key and they will also be available on your account. Please check you junk/spam folder if you have not received your license, if you still did not receive your key please contact us.
How do I activate my license?Adm1nInstructions are provided after a successful purchase on how to activate your license.
How do I download my software?Adm1nYou will receive instructions on how to download and install your software after a successful purchase.
How long will it take for me to receive my digital code?Adm1nYou will receive your digital code within a few seconds of a successful purchase.
I have not received my license key. Where is it?Adm1nIf you have not received your license key, 3 thing may have happened:
- The Email may have been sent to your spam/junk folder. Please check and mark it as "Not Spam" to ensure that you receive all future orders correctly without issue.
- You provided the incorrect email address when placing the order. If this is the case, you will have to contact our support either on the contact us page or directly email us at email@example.com
- Our automatic delivery software may have had an error and not delivered the Email correctly. If this is the case you will have to contact our support either on on the contact us page or directly email us at firstname.lastname@example.org